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Wrapping Up The Service Experience

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Lesson Topics
  • Wrapping Up The Service Experience
  • Justifying The Purchase With Facts
  • Booking The Next Oil Change
  • Discussing The Customers Other Vehicles
  • Following Up After

← Previous Lesson

Course Navigation

Sales Fundamentals
  • Introduction
  • Successful Sales Traits
  • Training Your Subconscious For Success
  • Setting Sales Goals
  • Is Hard Selling Required?
Answering The Phone
  • Phone Basics
  • Getting The Customer In The Shop
  • Why Calls Are So Important
  • The Difference Between Value Shoppers vs Price Shoppers
Repairing For The Service Visit
  • Researching Service History
  • Researching Your Customer
  • Use Predictive Service Maintenance Tracking
Vehicle Drop Off Conversation
  • Making A Good First Impression
  • Building Trust Through Imitation
  • Selling With Emotional Story Telling
  • Effective Up-Selling
Overcoming Sales Objections
  • Price Is Too High
  • Someone Else Needs To Approve The Work
  • I’ll Decide Later
  • I Need The Work Done Sooner
  • I Will Get Back To You
  • The Vehicle Is Not Worth It
After Inspection Conversation
  • What’s Wrong With The Vehicle?
  • Why Did The Vehicle Break Or Fail?
  • When Can It Be Fixed?
  • How Much Will It Cost?
  • Conclusion
Wrapping Up The Service Experience
  • Wrapping Up The Service Experience
  • Justifying The Purchase With Facts
  • Booking The Next Oil Change
  • Discussing The Customers Other Vehicles
  • Following Up After
Return to Maximize Service Adviser Sales
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